Avoid this dealership! We left our motorcycle there for repairs after an accident, and while waiting for the insurance claim to be approved, they handed our motorcycle over to an auction house without our consent. The manager Will at Cox Double Eagle Harley claimed the insurance company contacted them, despite our clear instructions to the service department (Troy and Alex) not to release the motorcycle until we gave our consent. Alex ignored our instructions and released it anyway. We requested paperwork for the release, but were told none existed. It's unacceptable to release a customers vehicle without any documentation. The insurance company did not request an immediate pick-up; they only asked if the motorcycle was ready. Alex confirmed it was ready without our consent. This conduct is highly unprofessional and illegal. Avoid this place to avoid similar headaches! (Employee: Will Swart)